Shipping info

Where can we deliver the package to?

We can ship to most countries in the world. When you fill in the shipping address, you'll find out.

How much will it cost to ship the order?

All orders you will get free shipping ,when orders over 65$,you can get 5$ off,orders overs 120$,you will get 10$ off, discount code:10$off

I just placed an order, when will it ship?

Please allow 1-3 business days of processing and production time for your order to ship out. 

How long is the shipping time?

1.Average transit time to Europe: 8- 15 Business days (We have warehouses in EU, US and Asia)

2.There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. But if the postponements are caused by our dear guests, you may need to take the responsibility by yourself. While most packages will arrive on time, there may be circumstances and delays that our may experience. 

Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@hailicare.com. All you need to do is send us an email with the subject line "CANCEL".