Contact us

If you have any questions about our products, services or policies, please feel free to contact us by email anytime! And we will get back to you within 24 hours.


Email: erichu@hlx-ec.com


Phone number: +86 18688711971


Address: No. 23, Yangmei Road, Longgang District, Shenzhen, Guangdong, China

Try It Today

Contact Us

Need Help? We’re Here for You.
Have questions about our heated insoles, shoulder or knee supports?
Our support team is happy to help you choose the right product.

✔ Friendly support✔ Real people, fast replies✔ Response within 24 hours

Please fill out the form below and let us know how we can help.

We usually reply within 24 hours on business days.

🔒 We respect your privacy. Your information will never be shared.

Get Help Now

Not sure which product is right for you?Send us a message — we’ll help you decide with no pressure to buy.

Other Ways to Reach Us

Email: erichu@hlx-ec.com
(We respond within 24 hours)


Phone number: +86 18688711971

(Mon–STA Business Hours 9-18)


Address: Address: No.23, Yangmei Road, Longgang District, Shenzhen, Guangdong,
China


（FAQ）

How soon will I get a reply?

We usually respond within 24 hours on business days.

Can you help me choose the right product?

Yes! Tell us your needs, and we’ll recommend the best option for you.

Do you offer returns or refunds?

Yes. We offer a 30-day money-back guarantee for eligible products.

At Hailicare, your comfort matters.
We look forward to helping you feel warmer and move more comfortably.