Privacy policy
This Privacy Policy describes how hailicare.com (the āSiteā or āweā) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support.media@hailicare.comĀ
HailiCare
Note: All contact information listed above is true, accurate and valid, and is consistent with the contact details displayed on other pages of our website.
Applicable Laws
This Privacy Policy is governed by the laws of the United States, including applicable federal laws, the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) for users located within the European Economic Area (EEA).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as āPersonal Informationā. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify, Google Analytics and advertising service providers.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site, system operating system, language settings and regional location.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, payment gateways, shipping and fulfillment service providers and fraud detection tools.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, purchase history and product preferences.
Security for Payment Information
All pages where you submit credit card details and other sensitive personal payment information are protected by SSL (Secure Sockets Layer) encryption technology. We adopt strict security measures to ensure your financial and personal data is safely transmitted and stored during payment processing.
Customer support information
Purpose of collection: to provide customer support, resolve your inquiries, complaints and after-sales issues.
Source of collection: collected from you
Disclosure for a business purpose: shared with our customer support system and related service vendors.
Personal Information collected: your contact details, order related information, feedback, photos, videos, comments and other content you submit for support requests.
Important Statement on Information Collection
This website is built and operated primarily for product sales and customer service. Collecting personal information from users is only a necessary auxiliary part to complete transactions and provide services, and shall never be regarded as the main operating purpose of our website.
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may also disclose your personal information when required by law enforcement authorities or government officials, or when disclosure is necessary to prevent physical harm, financial loss, or investigate suspected fraudulent or illegal activities. In the event of a business sale, merger or asset transfer, your personal data may be transferred as part of the business assets, and we will require the transferee to protect your information in accordance with this Privacy Policy.
Prohibition on Selling Personal Information
We strictly prohibit selling, trading or leasing usersā contact information and any other personal information to third parties for commercial purposes.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners including social media advertising platforms. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
Use of User Images and Personal Content
We will never use your submitted photos, videos, portraits or other personal images and content for commercial advertisements, promotional materials or public display without your explicit prior written consent.
For more information about how targeted advertising works, you can visit the Network Advertising Initiativeās (āNAIā) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Allianceās opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
We also use your information to administer our business, conduct data analysis, improve our products and services, manage internal accounting and audit work, and comply with all applicable legal requirements and internal policies.
Promotional Gifts & Incentive Activities
We may launch promotional activities including free gifts, discounts and other incentives. Such activities shall comply with the following rules:
All free gifts and incentives are provided as part of regular marketing campaigns, only applicable when you complete product purchases on our site;
The primary purpose of the above promotional activities is to promote product sales, not to collect usersā personal information.
Except for the above circumstances, we will not provide free gifts or other incentives to users.
Lawful basis
Pursuant to the General Data Protection Regulation (āGDPRā), if you are a resident of the European Economic Area (āEEAā), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the āYour rightsā section below.
We will keep your data in backup files and archives for a reasonable period as required by law after your request for deletion.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
Our Site does not sell your Personal Information to third parties for commercial purposes.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopifyās GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the āRight to Knowā), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
You may also cancel your account or opt out of receiving marketing emails from us at any time via account settings or the unsubscribe link contained in our promotional messages.
Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence. These jurisdictions may have different data protection laws. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy during cross-border data transmission.
How to Protect Personal Information
We adopt appropriate administrative, technical and physical security measures to protect your personal information against accidental loss, destruction, tampering, unauthorized access, disclosure or use. Please note that no network security system is completely foolproof, and we cannot fully guarantee the absolute security of your data during network transmission.
Links to Other Websites
Our Site may contain links to third-party websites for your reference. We have no control over those external sites. We recommend you review the privacy policy of any linked website you visit. We are not responsible for the content, operations or privacy practices of third-party websites.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations and data processing rules. We will post prominent notices on the Site for material changes. The updated policy shall take effect immediately upon posting.
Cookies
A cookie is a small amount of information thatās downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you donāt have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether itās their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services. You can adjust your browser settings to restrict or disable cookies at any time, but please note that disabling cookies may affect the normal use of some functions on our Site.