FREQUENTLY ASKED QUESTIONS

If your order has not yet been picked by our warehouse team Free email us within at least 24 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee to return it back to us (charged by our couriers).

Different goods have different policies about it. Items returned must be in their unused original condition with all Hailicare item tags attached and any related accessories or instruction booklets included.

Incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believes has been used, will not be accepted and therefore sent back to the customer, especially for pet beds being used.

We have EU, US and Asia warehouse so that we can ship your goods via shipment management system to make sure you will get the fast deliver.

Yes. During the checkout process, the secure socket layer (SSL) technology will encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. Kindly reminder: Always use antivirus software can keep your information safe.

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order. If you have not received the email, you can search to see whether it is in the span box.

Please contact us as soon as possible to make sure whether we have the plug for your country.

We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 8-24 working days all over the world

Yes of course. we uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline.

We accept various payment methods including PayPal, VISA, mastercard, ApplePay and AMEX.