Privacy Policy

PRIVACY POLICY

HailiCare (“we, us, or our”) respects your concerns about privacy and values the relationship we have with you. 

The aim of this privacy policy is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing all websites operated by us, including other media forms, media channels, mobile website related or connected thereto (hereinafter collectively, the “website”), how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.

USE BY MINORS

The Service is not directed to individuals under the age of 13, and we request that these individuals not provide personal information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under Contacting Us.

INFORMATION WE COLLECT

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, via our social media pages, at one of our events or when joining the HailiCare VIP Club program. When you visit this site, our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

INFORMATION YOU PROVIDE

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, including HailiCare VIP Club, when you make a purchase on our site or via our social media pages. The types of personal information you may provide to us includes:

1.Contact information (such as name, postal address, email address, mobile or other phone number)

2.Age and date of birth

3.Gender

4.Username and password

5.Payment information (such as your payment card number, expiration date, delivery address and billing address)

6.Purchase history

7.Product preferences

8.Your physical characteristics and skincare concerns

9.Contact information for friends or other people you would like us to contact

10.The content you provide (such as photographs, videos, reviews, articles, survey responses and comments)

11.Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network)

HOW WE USE THE INFORMATION

We may use the information you provide to:

  • Assist with product selection and replenishment
  • Administer the HailiCare VIP club
  • Respond to your inquiries (including requests and inquiries related to HailiCare VIP club)
  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs (such as HailiCare VIP club), surveys and other offers
  • Operate and communicate with you about our social networking
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies
  • We also may use the information in other ways for which we provide specific notice at the time of collection.

 INFORMATION WE COLLECT BY AUTOMATED MEANS

 When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. We may also collect information about your usage and browsing habits using various web-based technologies.

TECHNOLOGIES WE USE

 Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, to tailor ads displayed to you on our site and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

INFORMATION WE SHARE

We do not rent lists or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services.

Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

OPT-OUT, DELETE OR MODIFY INFORMATION

You may cancel your account or opt-out of receiving e-mail messages from HailiCare at any time. You can also modify or delete your account profile within certain HailiCare services through your account.

To unsubscribe and stop receiving communications from HailiCare, you can change your account settings or follow the instructions enclosed within the email, text message, notification or other promotional message or communication. If you have unsubscribed from any HailiCare communications, due to production schedules, you may receive communications already in production. We may keep information and content in our backup files and archives.

DATA TRANSFERS

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

HOW TO PROTECT PERSONAL INFORMATION 

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

LINKS TO OTHER WEBSITES

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at support@hailicare.com.

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by email.