FAQs
FAQ
1. have concern about my order, whas the easiest way to contact you? For urgent concerns,we commen sending us a email at support.media@hailicare.com, All pages are run un by the co-owners of the company, and we will be more than happy to provide you with the best experience when ordering from our shop!
2. I need te change my shipings address, what should I do? Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an an email at support.media@hailicare.com for the quickest response!
3. Where is my shipping confrmation?Please allow 24-48 hours for most orders fo be made befor receiving your shipping confirmation emai. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!
4. Why hasn't my tracking updated? Allow 2-4 days for your order to process and the tracking to updale tracking does not upcdate affer processing,let us know by sending us an emai so we can resolve this.
5. Do you arceptinternmational orders? Yes, we do accept international orders, Although shipping fees and timings may vary depending on where you are located outside the US.
6, What if I want to cancel an order or change my mind? If you wish to cancel an order or change your mind, please emai us within 1-2 days of placing your order.
7, What is your return policy? We offer a 90-day return policy for all orders, provided they are not dameged afer use, Simply emai us at support.media@hailicare.com to get started.
Contact Us
Need Help? We’re Here for You.
Have questions about our heated insoles, shoulder or knee supports?
Our support team is happy to help you choose the right product.
✔ Friendly support✔ Real people, fast replies✔ Response within 24 hours
Please fill out the form below and let us know how we can help.
We usually reply within 24 hours on business days.
🔒 We respect your privacy. Your information will never be shared.
Not sure which product is right for you?Send us a message — we’ll help you decide with no pressure to buy.
Other Ways to Reach Us
Email: erichu@hlx-ec.com
(We respond within 24 hours)
Phone number: +86 18688711971
(Mon–STA Business Hours 9-18)
Address: Address: No.23, Yangmei Road, Longgang District, Shenzhen, Guangdong,
China
（FAQ）
How soon will I get a reply?
We usually respond within 24 hours on business days.
Can you help me choose the right product?
Yes! Tell us your needs, and we’ll recommend the best option for you.
Do you offer returns or refunds?
Yes. We offer a 30-day money-back guarantee for eligible products.
At Hailicare, your comfort matters.
We look forward to helping you feel warmer and move more comfortably.