Return Policy
General Return Policy
1. Eligibility for Returns
- Most products purchased from us are eligible for return within [X] days from the date of receipt. However, certain items may be excluded, such as personalized or customized products, and items that have been opened and used, if hygiene is a concern like tooth cleaners. Products must be in their original condition, with all original packaging, tags, and accessories included.
2. Initiating a Return
- To initiate a return, customers should contact our customer service team. This can be done through our online contact form, by emailing [Customer Service Email Address], or by calling [Customer Service Phone Number]. Provide your order number and a brief reason for the return. Our team will then guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which is required for all returns.
3. Return Shipping
- Customers are generally responsible for the cost of return shipping, unless the return is due to a mistake on our part, such as a wrong item shipped or a defective product. We recommend using a trackable shipping method when returning items, as we are not responsible for packages that are lost during transit. Once the return is initiated, you will be provided with instructions on where to send the item.
4. Inspection and Processing
- Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is in the proper condition, the return will be processed. For non – defective returns, a 15% restocking fee may apply to cover handling costs. The inspection process usually takes [X] business days.
5. Refund Policy
- Once the return has been approved, refunds will be issued in the original form of payment. For example, if you paid with a credit card, the refund will be credited back to the same credit card. The refund may take [X] business days to appear in your account, depending on your financial institution’s processing times. In case of store credit or gift cards used for the purchase, the refund will be issued in the form of store credit.
6. Exceptions and Special Cases
- In the case of damaged or defective products, we may offer a replacement instead of a refund, at the customer’s request. If you receive a damaged product, please contact us immediately and provide photos of the damage. For products that are part of a set, if you are returning only one item from the set, the value of the returned item will be refunded, and the set price will be adjusted accordingly.
By making a purchase from us, you agree to the terms and conditions of this return policy. If you have any questions regarding the return process, our customer service team is always available to assist you.
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